Full Time, Permanent, 42.5 hours per week, Monday to Friday
Salary up to £28,350 per annum
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations, and Housing Associations.
About the Role:
As a Planner, you will be working within the Croydon branch in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Planner within our Croydon branch will support residents with reactive repairs and maintenance across our portfolio of properties. You will be part of a local repairs team that ensures works orders are scheduled through the in-house appointments system, repairs works are allocated to trade operatives, and all works are carried out with minimal average turnaround time, while managing KPIs as a team.
* Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and that performance targets are met/achieved.
* Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
* Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs, and all follow-on jobs are actioned by the end of each day.
* Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, and maintaining a high standard of Health & Safety requirements.
* A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaising with colleagues to ensure accurate & timely information is provided.
* Work with all team members including administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and clients, and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
* Follow and support policies, procedures, initiatives, and work instructions at all times and keep all supplied company assets in good condition in line with the company policies. Report to your manager where damages occur. Provide backup to all other planners, covering any absences, and attend informal and formal company & client meetings and training sessions as required.
Role Criteria:
* Schedule work orders through in-house appointment systems
* Previous experience in planning within a Social Housing environment
* Extensive experience in planning
* Good verbal and written communication skills
* Good time management, planning & organizational skills
* Proficient in computerised systems
* Good customer service skills
* Full UK driving license
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits we can offer you:
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organized as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
Mears Group is a Disability Confident employer and recognizes our people as our greatest asset. We hire individuality, recognizing and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of socioeconomic background or individual makeup.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
About Us
We are the people behind the smile! At Mears, we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities, and improving lives. We are proud of our business and the opportunities we provide to colleagues working across the UK. Our Values - Customers / Innovation / Teamwork / Responsibility
#J-18808-Ljbffr