Job Title:
Managed Services Deployment Specialist
Location:
Global Technology Solutions Ltd is seeking a skilled Managed Services Deployment Specialist to join our team in Southampton. This full-time position offers a mix of office-based and hybrid working, with flexibility to work from home or customer sites when needed.
Working Conditions:
This role requires occasional out-of-hours work and travel to client sites. Core hours are Monday to Friday, 09:00 to 17:30, with a competitive salary of £32,000 - £35,000 per annum.
Role Purpose:
The Managed Services Deployment Specialist plays a critical role in facilitating the delivery and onboarding of our clients managed support services. This position ensures successful deployment of Managed IT Support services and product-based managed services, leading initial implementation, managing small projects, and ensuring customer satisfaction throughout the onboarding process.
Key Responsibilities:
1. Lead Managed Services Onboarding: Oversee delivery and implementation of managed services, ensuring they meet agreed-upon timescales, technical deployment guides, and customer satisfaction levels.
2. Project Management: Plan, organise, and deliver managed services deployments, ensuring tasks are completed on time and meet customer requirements.
3. Documentation & Process Customisation: Document customer solutions and tailor core IT processes to support customer systems effectively.
4. Accountability for Metrics: Ensure project delivery dates, gross margin, and time-based utilisation targets are met, along with maintaining high levels of customer satisfaction and timely project completion.
5. Issue Resolution: Identify and resolve issues during deployments and onboarding, proposing solutions that ensure timely service delivery.
6. Process Improvement: Create and follow company processes, continually seeking to enhance onboarding and delivery efficiency.
7. Training & Development: Provide training to the service desk and project engineering team as needed. Collaborate with the Head of Proactive Engineering to build and evolve the Managed Services team.
8. Customer Relationship Management: Build and maintain strong relationships with customers, setting the tone for ongoing managed services relationships.
Skills Required:
1. Communication: Excellent verbal and written communication skills, with the ability to convey technical and product knowledge to clients, colleagues, and stakeholders.
2. Technical Proficiency: Strong technical skills, including familiarity with software, hardware, and tools used within clients services.
3. Problem-Solving: Exceptional problem-solving abilities to identify challenges and develop solutions that enhance customer satisfaction.
4. Leadership: Strong leadership skills to guide both customers and internal teams, ensuring successful service onboarding and ongoing support.
5. Attention to Detail: High level of attention to detail, with the ability to identify errors, improve processes, and maintain high-quality work.
6. Risk Assessment: Capable of assessing project risks and making informed recommendations.
7. Organisational Skills: Strong organisational and planning skills, with the ability to manage multiple tasks and meet critical deadlines.
8. Customer Focus: Demonstrated ability to build robust relationships and approach issues with a resolution-focused mindset.
9. Team Collaboration: Ability to work effectively as part of a multi-faceted team, leading workshops, and meetings confidently.
Qualifications & Experience:
1. Experience: Minimum of 24 months in any project delivery or support role within a Managed Service Provider environment.
2. Technical Knowledge: Experience with a range of client technologies, including email, antivirus, and security tools, and the ability to quickly acquire new skills.
3. C-Level Engagement: At least 2 years of experience working with organisations at the C-Level.
Certifications (Beneficial):
Mimecast Certified Product Professional
Cisco Meraki Solutions Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified: Microsoft Teams Administrator Associate
Microsoft 365 Certified: Azure Solutions Architect Expert
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft 365 Certified: Microsoft Power Platform Fundamentals