About the job
A well-established print, storage & fulfilment business is looking to expand its client services team. Fulfilling the role of account manager, you will be a key point of contact for some of the company’s most valued clients. You will be responsible for ensuring client satisfaction, managing expectations and driving long-term relationships. You will play a critical role in understanding client needs, coordinating with production teams to deliver on those needs, and identifying opportunities for upselling and cross-selling our products and services. This role requires exceptional organisation, communication skills and an understanding of client management.
Accountabilities and Responsibilities
Client Relationship Management
• Develop and maintain strong, long-lasting relationships with key clients, serving as their primary point of contact.
• Regularly engaging with clients to understand their needs, objectives, and challenges.
Account Growth
• Identify opportunities to grow accounts through upselling and cross-selling services and solutions.
Project Management
• Support the delivery of projects and services, ensuring they are completed on time, within scope, and within budget.
• Coordinate with internal & external teams to manage resources and timelines effectively.
Strategic Planning
• Collaborate with clients to develop and execute strategic account plans that align with their business objectives.
Skills and Key Competencies
• Strong relationship-building and interpersonal skills.
• Excellent communication with negotiation abilities.
• Strategic thinker and problem-solver.
• Ability to manage multiple projects and deadlines in a fast-paced environment.