Do you want to join a Customer Service Team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?
Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.
Our Customer Service team is essential to the smooth running of our business.
About the role
We are looking for a Customer Service Advisor to join our team and to help us achieve our social mission.
On the Job you will:
Act as first point of contact for Fairhive to ensure customers receive a courteous, approachable, helpful and professional service
Contact residents and support them to fill out resident census documents to ensure we hold up to date, accurate information about them
Handle all customer enquiries and transactions effectively and accurately, sending our correspondence, updating records, liaising with other parties, and any other general administration function as may be required for the efficient delivery of the service
Ensure the highest levels of customer service are practiced, including recording complaints and service failures
Adhere to our policies and procedures
About You
We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.
For this role you will need:
To be numerate and literate, educated to GCSE level or equivalent
Good intermediate IT skills
You will ideally have skills and attributes that include:
strong verbal and written communication skills,
the ability to work as a part of a multi-disciplined team,
good time management skills
practical problem solving skills
If you’re open minded, compassionate and want to learn more about a career in our Customer Services Team, we’d love to hear from you!
Benefits include
28 days holiday plus Bank Holidays (pro rata for part time)
Discretionary performance related payment
Contributory pension scheme
Flexible working
Health Cash Plan
Workplace Options Employee Assistance Programme
Employee discount scheme
E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader
Closing date: 17th January 2025 at 1pm
Interview date: TBC
All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date