A. Offer general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone b. Using Care Navigation, receive, assist and direct patients/visitors in accessing the appropriate service or healthcare professional in a courteous and effective way c. Maintaining and monitoring the practice appointment system d. Process telephone and e-requests for appointments e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately f. Initiating contact with and responding to, requests from patients, team members and external agencies g. Advising patients of relevant charges for private (non GMS Services), accepting payment, and issuing receipt h. Photocopy documentation as required i. Action incoming/outgoing faxes when necessary j. Action emails as directed k. Processing and distributing incoming and outgoing mail and hospital letters (paper and electronic) l. Data entry of new and temporary registrations and relevant patient information as required m. Input data into the patients healthcare records as necessary n. Filing and retrieving paperwork o. Computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols p. Scanning of patient related documentation and attaching scanned documents to patients healthcare records q. Process patient prescriptions as directed. r. Support the practice administrator with requests for information i.e. SARs, insurance/solicitors letters, DVLA forms, booking of private medicals etc. s. Summarise/read coding of patients medical records t. Manage all queries, taking messages as necessary and passing information on in an efficient and timely manner u. Maintain a clean, tidy, effective working area at all times v. Monitor and maintain the reception area and notice boards ensuring clean, tidy and free from obstruction w. Support all clinical staff with general tasks as requested. Addition to the primary responsibilities, the medical receptionist will be requested to: a. Support the administrative staff, providing cover during staff absences b. Opening up/locking-up of the practice premises and maintaining security in accordance with practice protocols.