We are currently looking for a flexible, customer facing person to join our team. The successful candidate will be responsible for supporting the smooth running and maintenance of the Library Service IT systems, digital resourcesand front line operations. The main duties of the post; To support branch libraries in the management of IT systems and frontline operation. To assist in the development, implementation and promotion of digital resources for the Library Service. To assist members of the public in the use and operation of our computers and printing facilities To assist in the development of a digital skills training programme for the Library Service. To contribute to the development of the Library Service website. To provide training and support to Community Managed Libraries. To assist with frontline library duties as and when required. To undertake projects commensurate with the grade and duties of the post as required by the Library Service Manager. You will have experience of; You will have experience o f working with IT software and systems as well as providing IT support across a service. Experience of troubleshooting IT problems and be able to work on and learn a Library Management System and how to maintain it. Other key factors would be the a bility to deliver effective informal training and support to IT users. Ability to problem solve IT issues. Ability to communicate effectively in writing and verbally Ability to work effectively as part of a team and contribute to team activities Ability to provide guidance to Library staff Ability to engage with customers, colleagues and partners in an appropriate manner to ensure high quality service delivery Ability to take effective action when identifying areas of performance that do not meet required service standards Ability to seek digital solutions. Ideally you will have; G ood standard of education, minimum of 4 GCSEs or equivalent, grades A-C which should include English If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.