About Motorway Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars. Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. And here's where you come in We're looking for talented individuals to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you'll be the friendly face and expert guide for our customers, ensuring they have a smooth and enjoyable journey with us. What makes us different We're not your typical call centre. We're not about rigid scripts and endless queues. We're about using technology to revolutionise the car industry. We're about empowering both buyers and sellers to get the best possible deal. And we're about building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing. AI-Powered Technology: We utilise the latest AI tools, allowing you to deliver a seamless and efficient customer experience. Say goodbye to clunky systems Tangible Results: Every day, you'll directly help people navigate the car selling process, ensuring they get the best deal and avoid the stress of traditional methods. What you'll be doing Building genuine connections: Connecting with car sellers and dealers, answering their questions, and building trust. Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges that come your way. Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency. Putting customers first: Always advocating for the customer and looking for ways to improve their experience. About you You genuinely enjoy helping people and have a knack for building rapport. You're a natural communicator, whether it's on the phone, via email, or through chat. You're detail-oriented and take pride in your work. You're a quick learner and enjoy solving problems. You thrive in a collaborative environment. We offer a fantastic range of benefits to help you thrive Competitive salary Great work-life balance with standard shifts from 8:45am to 5:30pm Sea fronted office location with regular social events, office drinks and free snacks to keep you going Flexibility to work from home 1 day per week to help nail that work life balance Stock options so you can share in Motorway’s growth and future success Pension scheme to plan for your future with our provider NEST Strong commitment to your personal development including budget for books, courses, conferences, etc Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts Cycle to work scheme - save big ££ on a new bike and accessories One paid volunteering day a year for you to use as you wish Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme and much more Our interview process Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway. Onsite Interview (90 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise. You can expect to hear back from us within a week business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.