The vacancy About Us: At Bromford, we believe in making a real difference in the lives of our colleagues and customers. We are passionate about delivering excellent customer service and creating a positive impact. Our team thrives on being bold, honest, and brilliant, and we are looking for someone who shares these values to join us as an Insight Advisor. Job Purpose: As an Insight Advisor, you will play a key role in communicating with our customers, gathering valuable feedback to help us improve our services. Your insights will support our mission to help our colleagues and customers thrive. Responsibilities: To be successful, you'll need to be someone who genuinely cares about people. This is not your typical office or administrator job; if you enjoy interacting with a wide range of people on the phone, and if you are motivated enough to make calls proactively to engage with customers, this is the ideal role for you. You'll spend the majority of your time talking with customers on the phone and collecting feedback via email and text surveys about our services. You will be our technical expert on our insight and feedback system, building and maintaining surveys to ensure feedback data is accurate and robust. You'll be targeted in this role by the amount of quality calls you complete every day, so you must be able to manage your workload effectively whilst juggling multiple priorities. You must be self-motivated and have a proactive approach to making outbound calls. Additionally, you will maintain and respond to emails in the insight team inbox and archive old feedback data in line with legislation. You will support colleagues with onboarding and training on the feedback system, conduct additional feedback research, and ensure timely delivery. You will also update and maintain the feedback area on our hub and website and continuously seek ways to improve our services. Experience and Skills: Excellent communication skills, both on the telephone and in writing, via email. Ability to work efficiently in a fast-paced environment. Strong organisational skills and attention to detail. Team player with a positive attitude. Proficiency in updating online systems and entering data accurately. Passion for delivering excellent customer service. What We Offer: A supportive and collaborative work environment. Opportunities for personal and professional growth. The chance to make a real difference in the lives of our customers. A 12-month fixed term contract working 3 7.5 hours per week. I deally you will have some flexibility for busy periods. You can be based from any of our main offices in Lichfield (WS13 6WA), Wolverhampton (WV10 6TB), Chipping Sodbury (BS37 6JX ) or Tewkesbury(GL20 8ND). Join Us: If you are passionate about customer service and have the skills and experience we are looking for, we would love to hear from you. Apply now to join our team and help us create a brighter future for our customers and colleagues. Please take a moment to refer to the job description. How to Apply: The closing date for applications is Wednesday 2 April 2025 with interviews taking place at our office in Wolverhampton. This advert is subject to an early closing, depending on application volume. Therefore, we encourage you to make an early application If you have previous experience as a feedback advisor, feedback analyst, complaints advisor, customer care advisor, customer service advisor, or something else similar, it would be great to hear from you. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.