Client Services Director – Media Agency Location: Dual office base (Leamington Spa/Swansea) with flexible hybrid working and UK travel.
Salary: up to £70,000 (DOE) + bonus (performance-based).
We're working exclusively on behalf of a highly regarded media agency that ranks among the top five in its specialist field. As their team continues to grow, they are seeking an experienced Client Services Director to take the lead in driving exceptional client delivery and agency growth.
This is a senior role that demands a strong background in the media sector, along with a proven ability to lead teams, manage complex accounts, and contribute strategically at the highest levels.
The Client Services Director will oversee the media agency’s client services function, managing key relationships, ensuring operational excellence, and driving commercial success. Reporting to the Managing Director, this role will involve leading multi-disciplinary teams across two UK offices while maintaining a focus on service quality, profitability, and innovation in campaign delivery.
Client Relationship Management
Act as the senior point of contact for high-profile clients, building and sustaining strong, long-term partnerships.
Oversee the negotiation and renewal of client agreements, including the development of SLAs, regular reviews, and performance tracking.
TGI, Nielsen) to deliver data-driven insights and value for clients in the education sector.
Commercial Growth
Identify and execute opportunities to grow existing client accounts and diversify service offerings.
Ensure client accounts achieve both revenue and profitability targets while maintaining the highest standards of delivery.
Manage and inspire a team of 15 including Account Directors and their supporting teams, fostering a high-performing, client-focused culture.
Promote collaboration across the agency's regional offices and cross-functional teams (creative, digital, media planning).
Provide mentorship and development opportunities to strengthen team capability and career progression.
Financial Management & Reporting
Take responsibility for gross profit reporting and accurate financial forecasting across client accounts.
Drive efficiency in account management to maximize profitability while retaining a focus on quality and service.
Regularly update senior leadership on financial performance, risks, and opportunities for growth.
Actively contribute to the senior management team, influencing the direction of the agency’s growth and operations.
This role will suit an experienced and commercially minded individual with a proven track record of delivering success in a senior media agency client services role. Commercial Acumen: A solid understanding of contract management, procurement, and profitability drivers.
Strategic Thinking: Ability to identify growth opportunities and align service delivery with client goals.
Financial Oversight: Strong capabilities in forecasting, reporting, and ensuring financial accountability.
Flexibility: Willingness to work across multiple sites and travel to client locations as needed.
A competitive salary up to £70,000 (DOE) plus performance-based bonus.
Opportunities for career development as part of a larger group offering integrated marketing services.
A collaborative and forward-thinking workplace, with hybrid and flexible working practices.