Chroma are currently working with a forward-thinking MSP based in the West Manchester area who are looking for a Service Desk Team Lead to join their growing team Offering up to £50K and a hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership focused role in a fast-paced and dynamic environment. Benefits of the Service Desk Team Lead role include: 25 days annual holiday and opportunity to buy/sell leave, professional development opportunities, AO arena membership, enhanced family leave, and a healthcare cash back plan. The company itself is an insight-led Managed Service provider who provide a range of bespoke solutions across cyber, infrastructure, IT support, cloud, and business continuity. As an IT Service Desk Team Lead you will be responsible for leading the service desk team to ensure that a top-quality service is delivered to customers. Day to day you will be involved in the development of the service desk team and curating growth and development opportunities. Working closely with the Service Delivery Lead, as the Service Desk Team Lead you will be key in ensure that function runs at optimal levels and foster collaboration with other teams across the business. Key Skills/Experience required: Experience in a similar leadership position People and process management skills Workload prioritisation skills Hands-on service desk experience Beneficial Skills/Experience: ITIL experience MSP experience Please apply here for more information