Job Title: Sales Support Executive (IT) - 9m FTC Maternity Cover
Reports to: Laurence Glen (IT Director)
Department: IT
Location: HQ – Shoreham-by-Sea
Salary: £25,000
About Us:
We're passionate about business success and committed to fostering local connections. With over 900 talented individuals across the UK, we provide comprehensive IT, telecoms, and connectivity services. Our culture is fuelled by fresh thinking, entrepreneurial spirit, and a commitment to growth, making Focus Group an outstanding place to work.
Job Purpose:
IT sits at the heart of the entire Focus Group portfolio, and the IT Sales division is driving accelerated growth. The role of IT Sales Support Executive is key to the successful delivery of all our services and is a focal point for the IT Sales team. You will represent and promote Focus IT by delivering exceptional end to end customer service and being a point of contact for customers, ensuring that the customers interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You will provide day to day support to the IT sales and pre-sales team and effectively communicate to all parties. A confident multitasker who is resilient and shows great team spirit.
Key Responsibilities:
* Managing re-occurring renewals of services from our suppliers to customers.
* Reconciliation of Microsoft Azure
* Management of the licensing queue ensuring that its synchronised with billing
* Supporting on the management of opportunity administrator in our sales CRM system.
* Managing billing reconciliations from our supplier invoices to ensure they match the quantities invoiced to customers.
* Assisting with customer service queries from customers including billing or licensing queries.
* Assisting on sales projects such as new service opt outs, including customer queries, billing setups, order forms.
* Administration and ownership of onboarding and offboarding customers or licenses to supplier portals such as M365 portal.
* Undertaking administration tasks as requested by the Sales Leadership team such as raising of credit notes, management of expenses etc.
* Management and setup of users on vendor portals.
Skills and Experience
* Deliver outstanding level of customer service in both written communication and verbal.
* Administration experience, using excel and word
* Excellent organisational and time management skills
* Excellent attention to detail and ability to apply critical thinking to ensure the best outcome to problems
* Good commercial awareness
* A process driven individual who can also help adjust and improve existing processes where required
* Experience with CRM databases
Desired Skills
* Experience working in an IT Managed Service environment.
* Experience or understanding of IT Technology products such as M365
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
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