POSITION SUMMARY: The Programs Site Manager is responsible for the administrative oversight of the programs teams within the assigned location. Through supervision of client-facing roles, the Programs Site Manager will oversee programmatic coordination of housing-first initiatives, HIV case management programs (Ryan White), and HIV/STI prevention strategies including but not limited to PrEP health navigation, harm reduction initiatives, and HIV/STI testing.
SALARY: $70,400-$88,000
ESSENTIAL JOB FUNCTIONS: Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient/client care; attending meetings; presenting to small groups; recruiting, interviewing, hiring, and training management-level staff in the department; overseeing the daily workflow of the department and providing constructive and timely performance evaluations; facilitating team success while addressing discipline and termination of employees in accordance with company policy and in a timely manner.
MAJOR AREAS OF RESPONSIBILITIES:
1. Oversee direct service staff; including but not limited to, recruitment, hiring, approving leave time, approving timesheets & expense reports, implementing disciplinary procedures, training, salary negotiating, identifying needs, and providing staff development through coaching and training.
2. Work collaboratively across multiple departments to promote and improve services for Equitas Health.
3. Provide training and utilization support to staff related to HIV and related health determinants, health record systems and other software, and program and level of service specific procedures.
4. Manage intake, assignment, transfer, and closure processes per agency and funder guidelines.
5. Ensure all documentation is maintained through Equitas Health, ODH, and other software systems and is recorded and complete within two business days (48 hours) of provided service.
6. Ensure client eligibility for assistance programs by auditing client files for the collection of all supporting documentation at intakes and updates.
7. Oversee confidentiality practices to ensure all staff adhere to confidentiality policies, HIPAA, and other established professional standards and guidelines.
8. Identify and engage health care professionals in the region to provide quality services to HIV+ and high-risk HIV individuals and establish new relationships.
9. Develop ongoing strategic community partnerships to expand comprehensive high-impact HIV+ and high-risk HIV interventions among priority populations.
10. Collaborate regularly with colleagues to implement targeted evaluation and quality assurance efforts.
11. Assist with linkage to care for all newly diagnosed clients.
12. Act as the point of contact for project officers at local health departments and other government or private funders, as assigned.
13. Assist leadership in streamlining and adapting best practices for Programs services.
14. Coordinate schedules and appointment-based services.
15. Organize various elements of an assignment, event, or project, ensuring required resources are available and utilized correctly, work is not duplicated, timelines are followed, and deadlines are met.
16. Communicate with all participants and promptly manage difficulties.
17. Conduct client-centered HIV test counseling services as needed.
18. Represent the community at local planning advisory groups as assigned.
19. Respond to change with a positive attitude and demonstrate a willingness to learn new methods both on an individual and organizational level.
20. Listen and respond to feedback from clients, staff, and community partners and encourage an open expression of ideas, opinions, and feedback.
21. Promote a collaborative, cooperative, and productive working environment, as well as demonstrate sensitivity, team building, support, and respect.
22. Provide support and training to staff related to learning health record systems and other software, Health Advocacy and Programs procedures, and program specific eligibility, assistance services, and level of care determinations.
23. Demonstrate initiative and leadership by anticipating and problem-solving service interruptions for clients, staff transitions, and procedural changes.
24. Willingness to operate a large mobile sprinter van for community-based healthcare service events.
25. Maintain administrative needs of the office site.
EDUCATION/LICENSURE:
Four years of management experience is required.
High School Diploma or equivalent required.
Bachelor’s Degree in Health and Human Services or related field is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:
Must have strong written and verbal communications.
Public speaking and group facilitation experience is preferred.
Must have sensitivity to, interest in and competence in cultural, HIV/AIDS, minority health practices, harm reduction, and a demonstrated competence in working with Black, Indigenous, Persons of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) communities. Experience in developing culturally appropriate marketing materials and campaigns is preferred. Familiarity with patient-centered medical home models is desired. Adept knowledge in Microsoft Office Products required.
Must have reliable transportation and preferably a valid driver’s license.
OTHER INFORMATION:
Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment.
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