Endless pre-loved items. A talented team. One clear purpose. eCommerce Operations Assistant Manager £25,500- £31,000 plus benefits Reports to: Marketplace Operations Manager Directorate: Marketing, Fundraising & Engagement Contract: Permanent Hours: Full time 37.5 hours per week Monday – Friday 08:00 -16:00 or 09:00 -17:00. Location: Marketplace Hub - Grantham (NDC) Barkston, Grantham, NG32 Closing date: 28 April 2025 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible. Recruitment process: Competency based interview, followed by second stage on site. Interview date: week commencing 5 May 2025 At Cancer Research UK, we exist to beat cancer. Cancer Research UK are implementing a 10-year growth plan for their trading operations. Our aim is to reach an income of £96 million over the 10 years, directly contributing £53 million to our life saving research. Currently we have circa 600 shops, 1 National Distribution Centres, 1 Regional Distribution Centre with plans for a further 6 to open over the next 5 years. As our trading operations expands so does our marketplace and eCommerce presence. Within our National and Regional distribution centres there are two teams, our Warehouse team who sort clothes for our shops and our Marketplace team who sort, identify, value, photograph and list these items onto online marketplace platforms such as eBay, Depop and ASOS marketplace. We are looking for a confident, engaging, and adaptable eCommerce Operations Assistant Manager. This is an operational role where you will be the go-to person on the Warehouse floor for the marketplace team, working closely with the Warehouse Manager and Assistant Manager to make sure the operation runs as efficiently as possible, ensuring KPIs are met and exceeded. It’s a lively, vibrant working environment, you’ll discover something new every day, you’ll also be surrounded by people who are as dedicated to beating cancer as you are. What will I be doing? Managing the day-to-day activities and performance within the marketplace team ensuring KPIs are met. Oversee daily operations, this includes product listings, inventory management, fulfilment, and customer service. Support in the recruitment, development, and retention employees (including volunteers) Managing the performance of the marketplace team including development conversations Managing site rotas. Support operational tasks when needed. Support with the weekly communications to the field, update communications in line with operational needs. Build and develop positive internal and external relationships to ensure maximum exposure for the operation. What skills will I need? Commercial acumen Leadership/Coaching experience Strong interpersonal skills. Flexible attitude and adaptable to change. Ability to build and maintain relationships Good written, numeric, and analytical skills. Prior experience in supporting marketplace operations, preferably in an ecommerce or retail setting, demonstrating knowledge of product listing processes, inventory management, order processing and customer service preferred. What will I gain? W e create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube. There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner. If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.