Customer & Operations Support Administrator Salary: £27,500 - £30,000 Hours: 8:00 AM – 4:30 PM (Monday – Friday) Location: Tipton (near Great Bridge & Wednesbury) Join a Fast-Growing, High-Energy Industry Leader Direct Channel Support Systems is one of the UK’s leading distributors of cable management solutions for the Mechanical & Electrical sector. Due to rapid expansion, we are looking for a highly organised, quick-thinking Customer & Operations Support Administrator to join our fast-paced, high-energy team. This is not a slow, desk-bound admin role Our environment is fast-moving, dynamic, and requires someone who can think on their feet. If you thrive in a busy setting where no two days are the same, can juggle multiple tasks with speed and accuracy, and love solving problems, this is the perfect role for you. What You’ll Be Doing (and Doing Fast): ✔ Handling a high volume of inbound customer enquiries via phone and email ✔ Processing orders quickly and accurately to keep operations running smoothly ✔ Preparing and sending quotes with attention to detail ✔ Using our CRM system to track and follow up on quotes efficiently ✔ Managing return goods processing and ensuring prompt resolution ✔ Creating pro forma invoices and handling general order administration ✔ Working closely with customers to ensure everything runs like clockwork What You Need to Succeed: ✔ Fast, efficient, and on the ball – this is a busy role, and speed matters ✔ Outstanding communication skills – clear, professional, and confident over the phone & email ✔ Sharp maths skills – confident with numbers for quotes, pricing, and orders ✔ Tech-savvy – experienced with PCs, Excel, Gmail, and other software systems ✔ Resilient and adaptable – able to switch between tasks and priorities seamlessly ✔ Experience in a busy admin, customer service, or operations role – previous experience in a fast-moving environment is ideal Why Join Us? ✅ A role with real variety – you won’t be watching the clock here ✅ Work with a fantastic, experienced team – supportive, friendly, and professional ✅ Be part of a growing business – career progression opportunities as we expand ✅ Job security & stability – join an established, thriving company ✅ Competitive salary & benefits – earn £27,500 - £30,000 per year If you're ready to bring your energy, speed, and organisation to a company that truly values its people, apply today