Live up to your potential Our Customer Consultants are the face and voice of Virgin Money, delivering a heartfelt service to our customers daily. Our fabulous South Shields store has an opportunity for you to join the team, so if you have a genuine passion for helping others and are ready to make customers Happier About Money, then this role could be for you What you’ll be doing… Welcoming our lovely customers to the Store Helping our customers use digital services, educating them on the benefits of digital and guiding them through the process Resolving any queries customers may have with their banking Understanding customer needs and using your knowledge of our products and services to find the best solution Working with colleagues across our Stores and Digital Experience Centre to ensure customers have the right person to speak to Being an ambassador for Virgin Money, showcasing our work and spreading the word through events We need you to have… Experience or a passion for working in customer service Insatiable curiosity and a desire to offer the best solutions Great communication skills and the ability to build rapport A flexible and positive working approach Enthusiasm to work with your team towards collective goals A keen interest in digital technology It’s a bonus if you have but not essential… Some financial services experience Knowledge of banking products Working knowledge of Microsoft Office applications Red Hot Rewards Generous holidays - 38.5 days annual leave plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits including Cycle to Work and wellness assessments Ability to work anywhere in the UK (where the role allows) Feeling curious about this role? Apply as soon as you can. If there’s a lot of interest, we may close the advert early. We're all about helping you Live a Life More Virgin, so we’re happy to talk flexible working. Say hello to Virgin Money We aim to become the UK’s best digital bank, creating positive experiences for our customers. Our purpose, ‘Making You Happier About Money’, underpins everything we do. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money We create a workforce that reflects the diversity of our customers. We’re committed to an inclusive culture where colleagues feel safe and inspired to contribute.