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IT Apprenticeship
Apply From: 01/02/2025
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
MIRUS IT SOLUTIONS LIMITED
Vacancy Description
* Answering inbound calls within an agreed answer time
* Log all customer issues, queries, and requests into the ticket management system
* Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
* To action Hardware configurations and software installations
* End-to-end ownership of problem resolution
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.
Vacancy Location
7 Clarendon Drive Wymbush MK8 8ED
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000297713
Key Dates
Apply From
01/02/2025
Closing Date For Applications
2025-02-24 23:59:59
Interview Begin From
Possible Start Date
2025-02-25 00:00:00
Training
Training to be Provided
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skills, Organisation skills, Analytical skills, Team working, Initiative
Apply Now
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