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We are recruiting for an experienced Facilities Service Delivery Manager, based in City Centre Manchester. You will play a key role in managing and optimising subcontractor and agency resources to meet business needs. This is a permanent role paying £40kpa. The ideal candidate will have a minimum of 3 years’ experience in supply chain roles ideally working within the Facilities Management sector.
Benefits:
* Competitive salary
* 30 days holiday (including bank holidays)
* Medical Health Cash Plan
* Company Sick Pay
* Enhanced Pension Contribution
* Life Assurance Scheme
* Access to Perkbox benefits, including Wellbeing packages
About the Role: Your responsibilities will include:
* Identifying areas requiring additional subcontractor resources across geographical and service stream areas.
* Sourcing and onboarding new subcontractors, negotiating financial and commercial terms, and ensuring appropriate coverage.
* Collaborating with the National Planner to manage agency resource requests, ensuring availability of trained and certified personnel.
* Coordinating with subcontractors and suppliers to ensure jobs are equipped with necessary resources, including arranging hires for planned and emergency works.
* Negotiating and maintaining favourable commercial agreements with subcontractors and agencies.
* Conducting regular performance reviews for subcontractors and agencies with clearly defined metrics.
* Tracking, reviewing, and approving weekly agency hours, liaising with agencies, and raising purchase orders as needed.
* Monitoring agency performance, escalating any concerns to the Operations Director.
* Working closely with the Finance team to manage agency invoicing.
* Investigating and resolving complaints related to subcontractors and agencies.
* Ensuring subcontractors and agencies comply with health & safety requirements.
* Managing codes of conduct for subcontractors and agencies, ensuring compliance with the latest versions.
* Utilising Job Watch (CRM system) to monitor subcontractor and agency compliance, performance, and service delivery.
* Implementing and upholding the company’s H&S Management System within the Operations department.
About You: To succeed in this role, you should have:
* Strong written and verbal communication skills in English.
* Relevant training or qualifications in Facilities Management.
* Minimum of 3 years’ experience in supply chain roles within sectors such as FM.
* Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CAFM or similar facilities maintenance software.
* Experience in managing subcontractors within a facilities management role (desirable).
* Ability to follow logical, structured problem-solving processes.
* Strong decision-making skills based on accurate data analysis.
* Excellent client and supplier relationship management skills.
* Flexibility to work different hours/shifts, including nights and weekends.
* A strong customer focus with a commitment to high-quality service delivery.
* Ability to handle multiple priorities under pressure and deliver quality results.
* Exceptional time management and organizational skills.
* Ability to maintain confidentiality regarding employee and client information.
* Experience using the Big Change Job Watch platform (desirable).
This role requires a proactive and adaptable professional who thrives in a fast-paced environment. If you have a strong background in subcontractor and agency management and are looking for a dynamic opportunity, we encourage you to apply.
If you are interested then please click the APPLY button now.
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.
Karen Chatfield
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