Job Description
Gap Personnel (operating as an employment business) are recruiting for our client based in Wolverhampton for a Sales & Customer Service Specialist on a permanent basis.
We’re on the hunt for a dynamic, high-energy, and results-driven Sales & Customer Service Specialist to join our client! If you have a flair for internal sales and enjoy building relationships with customers this is the role for you.
Hours:
Monday - Friday 9am - 5:30pm
Salary:
£25,500 starting salary + commission
£27,500 after a successful 6 month probation
Description and key responsibilities as a Sales & Customer Service Specialist:
* Processing orders via telephone, fax and email onto a bespoke CRM system.
* Processing inbound queries via both telephone and email quickly and in a professional manner.
* Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
* Regularly updating the customer database to ensure that all details are up to date and accurate.
* Advising customers of available products and offering alternatives that best fit their needs.
* Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
* Liaising with warehouse and distribution to ensure orders arrive on time.
* Log customer issues as well as responding to and solving customer problems / queries / complaints.
* General administrative duties.
* Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
Qualifications and skills required as a Sales & Customer Service Specialist:
* You’ll need to be a highly organised, confident and articulate individual who can work effectively under pressure.
* Experience in sales.
* Good time management skills and able to prioritise your workload.
* The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
* Proficiency with MS Office applications.
* The ability to use own initiative.
* Excellent interpersonal skills including first class written and spoken English.
* Work accurately with attention to detail.
* Self-motivated and passionate.
* Enthusiastic and an effective team member.
* Excellent investigative and problem solving skills.
What we give you:
* Continuous recruitment support
* Guidance on CV and interview skills
If you are interested in applying for this vacancy of Sales & Customer Service Specialist please apply NOW!
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