Job Summary
We are looking to recruit a highly motivated and flexible individual to join the GM System Control centre Hub Coordinator based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester.
Main duties of the job
You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; to develop an understanding of bed availability and overall Acute Trust status - ensuring an accurate electronic record is maintained throughout the shift.
You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.
The function is a key point of contact for NHS England, SCC's, Public Health England and Department of Health.
Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration. Base location - ROCC; Parkway, Manchester.
About Us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Date posted
10 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-4578
Job locations
10 Greater Manchester Urgent and Emergency Care Hub S2, Manchester, M14 7LU
Job Description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
Responsibilities
Qualifications
Qualifications Desirable
1. C3 familiarisation
2. AMPDS/Dispatch ECC or IHCD Operational qualification.
Skills Essential
1. Excellent verbal and written communication skills.
2. Ability to manage a heavy workload and work effectively during busy periods.
3. Analytical and problem solving skills.
4. Decision making.
5. Planning and organisational skills.
6. Self-motivated with good time management skills.
Desirable
1. Report writing abilities.
Knowledge Desirable
1. An understanding of Capacity Management Systems.
2. Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
3. Active involvement/understanding of roles within Major Incident.
4. Two years Operational or ECC experience.
Personal Essential
1. Ability to work effectively in a pressurised environment and maintain confidentiality.
2. Ability to follow protocols and procedures.
3. Be smart and presentable.
4. Flexible approach to work due to the unsocial hours that the post requires.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
10 Greater Manchester Urgent and Emergency Care Hub S2, Manchester, M14 7LU
Employer's website
https://www.nwas.nhs.uk/
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