Role: ICT Service Desk Operative
Location: Leamington Spa (On Site 5 Days A Week)
Rate: 14.70 p/h inside ir35
Duration: 3 Months initial contract
Hays Technology is looking for a service desk analyst to join an exciting client's team.
What you will be doing:
1. Provide instructions and advice to systems users via the telephone and remote support software.
2. Ensure that all incidents raised via the ICT service desk system are accurately and clearly recorded.
3. Triage, categorise, and prioritise all incidents presented via the employee self-service portal.
4. Ensure that all changes to systems, user accounts, or user access rights are accurately managed and recorded in the service desk ticket management solution.
5. Monitor all incidents according to the appropriate SLA or Support Agreement and escalate concerns as necessary.
What we are looking for:
1. A graduate looking to start their IT career or someone with previous service desk experience.
2. Good communication skills.
3. Customer service experience.
4. Team working experience.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Disclaimer: Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed).
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