Salary: Up to £26,000 per annum + 10% bonus + benefits
• Enjoy the best of both worlds in this role - the satisfaction of helping people with the motivation of working towards clear performance goals
• Make a genuine impact by supporting individuals while contributing to the success of NFU Mutual
• After a successful training period, this is a hybrid role with up to 80% homeworking and 20% from our Glasgow office
About the role
We’re looking for a proactive and compassionate Third Party Assist Claims Handler to join our dedicated team - someone who thrives on proactive communication and is passionate about delivering a market-leading customer experience.
This is a rewarding and fast-paced role where you’ll be primarily making outbound calls to non-fault third-party claimants to understand their needs, promote our approved repair and mobility services. By doing so, you’ll play a key part in controlling costs and enhancing our reputation as a trusted insurer.
A key part of your role will be displaying empathy and professionalism in every interaction, helping individuals who may be experiencing inconvenience or distress. You’ll build rapport, handle objections confidently, and clearly explain the benefits of using NFU Mutual’s trusted supplier network. You’ll handle the deployment of services from our approved network swiftly and efficiently, ensuring customers receive timely and effective support.
Through clear communication, you’ll explain the claims process, helping customers feel informed and reassured throughout. By securing engagement with our services, you’ll help to reduce subrogation costs, control overall claims spend, and protect the integrity of our brand. You’ll also have the opportunity to promote NFU Mutual’s values and services, contributing to future sales opportunities and reinforcing our strong brand presence.
Collaboration and teamwork are essential in this role, and you’ll work closely with colleagues across the business, as well as with external partners and suppliers, to ensure objectives are delivered smoothly. You’ll be confident in identifying and resolving complaints or concerns and will escalate issues where necessary to maintain our high standards of service. This is a target-driven role, and you’ll be motivated to meet individual and team performance goals while maintaining our market-leading customer service.
Working Hours: We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am to 6pm and one Saturday every 6 weeks 9am to 2pm. On weeks with a Saturday, you’ll receive a rest day in the week. We offer a hybrid working model which means that once you’ve completed training in the office every day, you can work from the comfort of your own home for up to 80% of the time.
About you
You’re customer-focused with recent experience in either Third Party Assist /Capture claims handling, motor claims handling, or outbound sales within insurance or financial services. You enjoy engaging with people over the phone, handling objections with empathy and professionalism, and finding solutions that benefit both the customer and the business. Comfortable working to targets, you bring a proactive attitude and a strong sense of ownership to everything you do.
Your key strengths include:
• Excellent communication, negotiation, and objection-handling skills
• Strong attention to detail and the ability to stay organised under pressure
• A proactive approach to problem-solving and critical thinking
• Confidence in using Microsoft Office, with Guidewire or ClaimCenter experience as a bonus
• A collaborative mindset with the ability to work well in a team or independently
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £26,000 per annum depending on experience
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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