Call Centre Agent, Telford, TF3 4NT
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Wescot Credit Services are on the lookout for Call Centre Agents to join one of our outsource campaigns starting 2nd June 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
As a Call Centre Agent at Wescot you will:
Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
Use active listening skills to support our customers to achieve financial wellbeing.
Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.
Have great attention to detail and enjoy working in a fast-paced environment.
You’ll begin the role with a 4-week training programme. You’ll learn about our business, our clients, our systems and how to best support our customers. This will be based in our Telford office, Monday – Friday: 9am – 5pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 37.5 or a 40-hour contract. Our opening hours are between Monday – Friday between 8.30am – 6.30pm and 1 in 3 Saturdays 8.30am – 1pm with a day off during the week prior to your Saturday shift.
Your package:
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Telford office.
Salary from £25,396 (based on 40 hrs per week) & rising depending on experience.
31 days holiday (pro rata) - including all bank holiday.
Discount and cash back on hundreds of high-street shops.
Fun incentives – including seasonal parties, team breakfast’s, pizza days, and games to name a few!
Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2025 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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