Join The Newman Where REAL People Make a Difference
Role Starting in June 2025
Are you ready to make your mark on Londons hospitality scene? Were opening the doors to The Newman Hotel, a brand-new luxury lifestyle in Fitzrovia, in Summer 2025.
This is no ordinary opportunity. As part of the preopening team, our Reception Manager will play a pivotal role in creating exceptional guest experiences from day one. Youll recruit, train, and lead a dynamic front-of-house team, ensuring every guest interaction reflects our REAL People values.
About You and The Role
Were looking for a Reception Manager who:
* Thrives in a preopening environment, bringing creativity, efficiency, and sustainable practices to the role.
* Reporting to the Head of Rooms you will be responsible for recruiting, training, and managing a dynamic reception team, ensuring that our service standards are consistently met and exceeded.
* Resolves guest issues swiftly, efficiently and courteously, with a keen focus on managing the special requests of VIPs.
* Ensures accurate room status communication, updates group information, and manages group requirements effectively.
* Works within the allocated budget to boost profit, monitors daily reports, and skilfully analyses rate variances and house counts to maximise room revenue and occupancy.
* Has 2 years experience in a similar role within a 45-star hotel, inspiring teams to deliver exceptional guest service.
* Is flexible to work varying shifts, including weekends, and leads by example to ensure smooth and memorable guest experiences.
With more hotels planned within our wider portfolio, this is your chance to be at the forefront of a dynamic and expanding company. All whilst advancing your career in an environment guided by our REAL People values. Together, well create a legacy of exceptional hospitality.
Why Choose The Newman?
We believe great people deserve great benefits. Here are some just some of the benefits you will enjoy as our Reception Manager at The Newman:
* Experience Dinners and Stays
* Discounts at The Newman and over 500 Preferred Hotels worldwide
* Retail Discounts Including Amazon, Nike, Asda and ASOS.
* Enhanced Holidays & Holiday Buy-Back
* Enhanced Family Leave
* Cycle to Work Schemes & Season Ticket Loans
* REAL People Awards
* Monthly Social Events & Gifts
* Wagestream
* Refer a Friend Bonus
* Company Pension Contributions
* Meals on Duty and Uniforms Provided
* Tailored Career Development Programmes
* Some benefits are conditional on length of service, recognising your ongoing contribution to The Newmans success
About The Newman
The Newman will offer 81 rooms and suites, including a luxurious rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy Brasserie Adeline, an all-day brasserie serving dishes inspired by Northern European flavours and Gambit Bar, offering a range of cocktails and local craft beers, the hotel also features an entire floor dedicated to Wellness.
We cant wait to welcome you to our team and begin this exciting journey together!
We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Youll need to provide documentation during the interview process.
AMRT1_UKCT