Are you a dynamic, hardworking, and compassionate leader? We are seeking an exceptional individual to lead our Outpatient Booking Team, ensuring outstanding patient care and service delivery.
Key Responsibilities:
* Leadership & Administration: Oversee all administrative functions within the department, maintaining excellence in service and patient care.
* HR Excellence: Uphold the highest standards of HR policies, ensuring a supportive and compliant work environment.
* Staff Recruitment & Training: Participate in recruitment, selection, and training processes to maintain optimal staffing levels and ensure staff are well-prepared for their roles.
* Attendance Management: Monitor and record sickness and absence details in line with Trust policy, addressing persistent issues appropriately to ensure continuity of service and support for individual staff members.
* Leave Coordination: Authorise and coordinate annual leave arrangements for all staff, ensuring smooth operations and adequate coverage.
Why Join Us?
* Impactful Role: Play a vital role in maintaining the excellence of our services.
* Supportive Environment: Work within a team that values compassion, dedication, and teamwork.
* Professional Growth: Opportunities for continuous learning and development.
If you are passionate about making a difference and leading a team to success, we would love to hear from you!
Main Duties of the Job
To understand the role in more detail, please refer to the attached job description and person specification.
About Us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Job Responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Further Training
Essential
* Extensive management experience
* Knowledge of medical terminology
Knowledge
Essential
* Knowledge of NHS
* Specialist and expert knowledge of Medway PAS information system, Synertec communication system, and Call Centre technology.
* Computer skills associated with the above
* Ability to interpret/analyse complex data
* Ability to use spreadsheets
* Current knowledge of NHS issues
* Understanding of modernisation and targets especially RTT
* Key performance indicators for the following specialist areas: Outpatients, Choose and Book, Outpatient booking processes
* Local outpatient policies including Access policy to enable delivery of staff training
Qualifications
Essential
* Education/ability equivalent to Degree level.
* IHRIM Diploma or equivalent level of knowledge
Experience
Essential
* Patient Admin experience to include OPD clinic/appointments systems and booking systems. Significant supervisory experience (this would equate to two years)
* Leading project areas or work streams in a wide variety of patient admin functions
Contractual Requirements
Essential
* Flexible approach to work
Employer Details
Employer Name
Sherwood Forest Hospitals NHS Foundation Trust
Address
Kingsmill Hospital
Mansfield Rd
Sutton in Ashfield
NG17 4JL
Any attachments will be accessible after you click to apply.
214-CSTO-6912817 #J-18808-Ljbffr