Knowledge of collections management procedures and documentation standardsunderstanding of CMS functionscommunication skills, with the ability to respond to queries clearly and effectivelyability to pay attention to detailexperience in customer-focused service deliveryproficiency in Microsoft Office packagesCollections Information OfficerAt the National Trust, we care for over 1 million items across 300 properties in England, Wales, and Northern Ireland. Our CMS manages and stores information about these items, helping us care for this internationally significant collection.Your contractual location will be our head office in Swindon and there’ll be an expectation for you to attend the office. However, there’s flexibility on where you’re based at other times. You’ll be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.As part of the CMS Support Team, you’ll provide high-quality help and guidance on the current system to users through the Helpdesk service. You’ll problem-solve effectively, respond to queries promptly, and promote best practices to ensure the system runs smoothly. You’ll also stay up to date with changes to business procedures that affect CMS usage.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 30 March 2025 Interview Dates: W/C 07 April 2025Internal Applicants only Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 159136IRC159136SwindonFixed Term f/t (22.5 hrs pw to 28/11/25)Ends: Mar 30th 130.7 mi from RotherhamINTERNAL APPLICANTS ONLY, PLEASEWe’re looking for a Collections Information Officer to join us on fixed-term basis until the end of November 2025. Reporting to the Collections Management Systems (CMS) Support Manager, you’ll provide support for our current CMS, ensuring a smooth experience for users across our curatorial, conservation, and property teams.This is an exciting time to join, as we work on a project to transform how we acquire, store, manage, and use information about our collections. A new CMS will play a key role in helping us understand, protect, and prioritise conservation for our collections to preserve them for ever, for everyone. Heelis, Kemble Drive, Swindon, SN2 2NACompliance.Eligibility to Work in the UK16,099 pa