The post holder will be responsible for providing coordination, administration, and organisational management and support for all national Resuscitation and Trauma programmes held at UHB by:
1. Supporting the delivery and operational processes of a front-line service for telephone and personal enquiries and course bookings and queries.
2. Overseeing all national Resuscitation and Trauma Programmes, managing systems and processes to ensure smooth service operation.
3. Managing and leading on the coordination and in-course administration processes for all national Resuscitation and Trauma programmes held within the service's multiple centres.
The role will provide direct organisational support to the Resuscitation service.
The post holder will work collaboratively with all administrators/secretaries and reception teams across the education and clinical skills centres and will be responsible for cost efficiencies and budgetary reporting with regards to resuscitation and trauma courses held within the trust.
The service operates across all trust sites and the post holder will be expected to travel to different locations, where their role requires them to do so.
Main duties of the job
The role involves coordinating and delivering national resuscitation and trauma training programmes, ensuring efficient service provision, and maintaining high standards aligned with governing bodies (e.g., Resuscitation Council UK). The post holder collaborates with multi-disciplinary teams, external agencies, and programme leads, using strong communication, negotiation, and conflict resolution skills.
Key Responsibilities:
1. Liaise with clinical, administrative, and technical teams to ensure smooth course delivery, equipment availability, and venue setup. Handle complex queries and resolve conflicts.
2. Manage course logistics, including booking venues, processing applications, coordinating faculty, and distributing materials. Ensure adherence to eligibility criteria and national guidelines.
3. Monitor programme budgets, provide financial reports, raise invoices, and ensure cost efficiency in procurement and catering.
4. Support the development and review of Standard Operating Procedures, ensuring compliance with health and safety, data protection, and service guidelines.
5. Line manage administrative staff, overseeing workload allocation, recruitment, appraisals, and staff development.
6. Prioritise training requests based on role requirements, support costings, and provide course management assistance.
7. Assist with course setup and equipment maintenance.
This role requires initiative, strategic planning, and the ability to manage relationships and resolve issues effectively.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
1. Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
2. Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note: For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
* Level 2 /GCSE in English and Maths A-C / 4-9
* Degree or equivalent demonstrable experience in Administration / Business/ Public Relations/ Project Management or similar discipline
Desirable
* Leadership or management qualification
* Evidence of ongoing and relevant personal development
Experience
Essential
* Experience of working with IT packages e.g. Word, Excel, Outlook
* Customer Service experience
* Working in a supervisory capacity managing a team
* Knowledge of Finance systems / budget reports & accounting processes.
* Understanding of National Programme course regulations and processes
* Knowledge and experience of planning and coordinating events, ideally with the NHS or Healthcare sector.
Desirable
* Experience of coordinating courses
* Knowledge of national resuscitation and trauma programmes
* Experience working as part of multidisciplinary team.
* Experience of line management.
Additional Criteria
Essential
* IT literate across all MS Office applications (Excel, Word, Outlook, PowerPoint, Teams, Access)
* Excellent communication skills. Able to communicate by face-to-face, telephone and in writing.
* Ability to plan, prioritise and organise tasks within a busy environment.
* Able to work to set deadlines.
* Able to work using own initiative with limited supervision.
* Able to line manage a team
* Good attention to detail.
* Able to take minutes for meetings.
* Adaptable and confident to liaise with people of all levels.
* Ability to receive and distribute equipment.
* Occasional requirement for moderate manual handling of equipment.
* Able to manage difficult and stressful situations.
* Works well as a part of a team.
* Have good leadership skills to manage the responsibility of administrative staff.
* Be able to remain calm under pressure, be able to prioritise workload and be able to work autonomously and as part of a team.
* The post holder is required to use initiative as service provision dictates and communicate and seek advice from colleagues as necessary to ensure best practice.
* Able to demonstrate empathy and sensitivity.
* Able to impart difficult, distressing news to staff and provide support and advice.
* Flexible.
* Demonstrates care and compassion.
* Ability to drive, work flexibly and travel across all sites to provide cover around service demands.
* Must be able to work effectively in a potentially high-pressured emotive environment.
Desirable
* Familiar with equipment and manikins used on resuscitation and trauma courses.
* Experience of Microsoft Forms.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Any attachments will be accessible after you click to apply.
304-1085044DO
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