Care Respect Listen Do the right thing About the role We are looking for a Housing with Support Administrator to join our team on a temporary basis for up to 18 months. The purpose of this role is to support PCH’s Housing with Support team in the delivery of effective services to our residents living in supported housing. The role also provides occasional cover for the Communities team in the delivery of Resident Involvement and Community Development activities. The role will be responsible for providing administration services; including the recording and monitoring of contract and service delivery data, resident feedback and performance measures. With the aim of achieving highly efficient and effective service delivery, service improvement, community cohesion and meeting residents’ needs and aspirations. The post holder will assist the Housing with Support Team to improve and maintain their records on resident needs, property health and safety checks, contract monitoring and resident feedback. Our ideal candidate for this role is someone who: Is a highly efficient and effective administrator with a can-do approach. Can empower colleagues to collate monitor and report on their work by designing, populating and reporting on a range of performance monitoring and measurement tools. Deliver an office management service for the team, including managing and ordering stock, dealing with finance systems (including petty cash), dealing with document and image storage and filing. Provides an excellent standard of customer services by dealing with telephone and face to face enquiries, signposting customers and dealing with messages for colleagues. About Plymouth Community Homes We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy. With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes. What we can offer you: Flexible working opportunities including flexi-time and hybrid working Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons To Apply: If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job. For an informal discussion about this role, please contact Charlotte Schraibman, Housing with Support Manager on 01752 388392. This post is not suitable for job share. Shortlisting Date: 10th December 2024 Interview Date: 17th December 2024 If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract. If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position. We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background. Living and Working in Plymouth