An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at Wythenshawe hospital, and our services based at Withington Community Hospital.
This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week.
Wythenshawe Hospital is the largest of the MFT family and there has never been a more exciting time to join our team. The process of alignment alongside the rest of the MFT hospital sites is well underway and this has seen our imaging department grow significantly.
You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.
Responsibilities:
1. The post holder will be responsible for scheduling patients on Trust systems within specific timescales.
2. Greeting patients on attendance and checking patients' details to ensure the correct patient is attended.
3. Dealing with queries and signposting patients and visitors to the relevant areas within the department.
4. Providing a professional and welcoming reception service for all patients and visitors to the service.
5. Dealing with enquiries and taking accurate messages from patients/visitors and professionals.
6. Providing information to visitors or refer onto other sources as appropriate.
7. Dealing with all incoming mail, ensuring timely distribution.
8. Attending to patients on the Trust IT systems in keeping with departmental and Trust policies.
9. Ensuring patient confidentiality and correct identification of patients attending for examinations.
10. Communicating delays to patients, e.g. room closures/trauma, liaising with the clinician staff to make informed decisions.
11. Ensuring patients are comfortable, e.g. cold and require blankets.
12. Dealing with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
13. Ensuring patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
14. Dealing with all telephone enquiries in a polite and courteous manner.
15. Ensuring the reception area is kept clean, tidy, and welcoming at all times.
16. Maintaining an accurate and efficient administrative system for all clinical records and appointments.
17. Inputting data onto the Trust systems and maintaining diaries.
18. Performing any other admin duties as required.
19. Making appointments as required and per local policies and procedures.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
For further details / informal visits contact: Name: Joseph Baythorpe Job title: Waiting List Manager Email address: joseph.baythorpe@mft.nhs.uk Telephone number: 0161 291 2183
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