Job Description A customer facing role which will serve as first point of contact for customer visits and external audits. To manage and maintain food safety, legal and quality of all products produced at IPS Featherstone, in accordance with IPS QMS, BRC standards and Customer Codes of Practice. Working hours: Monday to Friday days, 40 hour week. Salary: £35,000 - £38,000 per annum (DOE) Key Duties of Quality Manager: To adhere to and promote best practice in accordance with company health and safety requirements Effective management and motivation of the site quality and hygiene teams to achieve commercial, site and quality objectives within the agreed timelines Measuring site standards across all operations in line with business, customer and legislative requirements Review, audit and challenge factory operations with regards to product safety and quality to ensure that manufacturing operations maintain the highest standards in line with the overarching Group Quality Management System Act as the site HACCP Team Leader ensuring development and monitoring of the site HACCP system. Champion the Food Safety Quality Culture plan and Customer Complaints reduction for the site and develop and report leading measures Work collaboratively with internal and external customers to effectively deliver change, improvements and new products to the business ensuring food safety and quality whilst demonstrating the business behaviours Using Root Cause Analysis, ensure that any non-conformances including audit actions and customer complaints, are investigated and acted upon to minimise any future risks. To manage the training and development of new starters within own department and provide ongoing training.