VIC, Remote Working Location (Work from home)
* Exciting opportunity to be part of an amazing work culture
* Flexible working location and hours
* Supportive environment with loads of employee benefits
Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism department.
The Role
To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.
We currently have opportunities for part time (25-30 hours / week) representatives who have flexible availability to work weekdays, evenings and weekends. This is a fully remote work from home position.
The Role Responsibilities Will Include
* Inbound and outbound customer communication through phone, email, SMS and live chat
* Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer experience standards
* Engaging with customers, promoting and up-selling our services
* Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
* Responsible for conversion of online inquiries to sales
* Develop positive relationships with customers to provide a great customer experience
The Ideal Candidate Will Have
* Strong attention to detail
* Experience in customer facing roles
* Proficient use of computers and IT systems
* Solution focused
Essential Qualifications
* Level 2 First Aid
* Current CPR
* Working with Children's Check (Employee status)
* National Police check
If you do not have these qualifications, you must be willing to obtain.
Apply now !!
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