Join to apply for the Fraud Investigator role at Yü Group PLC
Reports to: Enforcement Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
As a Fraud Investigator, you will follow processes to track vital data to support in the prevention, identification, reduction and reporting of meter tampering which poses a risk to revenue and safety.
Here’s a taste of what you’ll be doing:
* Use the data management system to raise and track progress on investigations.
* Follow complex processes to ensure data accuracy ready for enforcement.
* Using various data interrogation techniques to identify instances of energy theft.
* Manage overflow calls to deliver strong customer service, with an ability to remain calm in challenging situations.
* Drive best practice and proactive change for the better.
* Assist colleagues and promote the company brand.
* Able to work with multiple requests simultaneously and complete each task accurately and efficiently.
* Maintain an appropriate level of knowledge and seek assistance from your line manager and/or colleagues where required.
If you have what it takes you could be just what we’re looking for:
* Curious mindset and enjoy problem solving.
* Skilled in guiding situations towards positive outcomes.
* Strong planning and organisational skills.
* Being a team player who is willing to go the extra mile for their colleagues and business.
* Great communication skills – you’re at ease building rapport and listening to customers.
Relevant Qualifications / Experience:
* Excellent communication skills, both written and verbal.
* Good computer skills.
* Exceptional organisational skills.
* Ideally have previous experience within a Fraud Investigator role or Metering advisor, but not essential.
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Generous bonus scheme based on individual and team performance
* Training and development opportunities to Supervisory and Management positions
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Enhanced paternity, maternity and adoption policies
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
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