Join to apply for the Fraud Investigator role at Yü Group PLC
Reports to: Enforcement Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
As a Fraud Investigator, you will follow processes to track vital data to support in the prevention, identification, reduction and reporting of meter tampering which poses a risk to revenue and safety.
Here’s a taste of what you’ll be doing:
* Use the data management system to raise and track progress on investigations.
* Follow complex processes to ensure data accuracy ready for enforcement.
* Using various data interrogation techniques to identify instances of energy theft.
* Manage overflow calls to deliver strong customer service, with an ability to remain calm in challenging situations.
* Driving best practice and proactive change for the better.
* Team spirit to assist colleagues and promote the company brand.
* Able to work with multiple requests simultaneously and complete each task accurately and efficiently.
* To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.
Relevant Qualifications / Experience:
* Excellent communication skills, both written and verbal.
* Good computer skills.
* Exceptional organisational skills.
* Ideally have previous experience within a Fraud Investigator role or Metering advisor, but not essential.
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays.
* Generous bonus scheme based on individual and team performance.
* Training and development opportunities to Supervisory and Management positions.
* Training and development opportunities to spend time in our sister business Yu Smart.
* Holiday buy – up to 5 additional days.
* Day off on your birthday.
* Employee Assistance Programme.
* Annual salary review.
* Enhanced paternity, maternity and adoption policies.
* Yü made a difference Awards.
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance.
* Long service recognition.
* Refer a friend payment.
* Company sick pay (subject to length of service).
* New modern facilities.
* Death in service and critical illness cover.
* Plus, many more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
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