Digital Mail Operations Manager
Permanent
Grade 6 - £49,498 - £61,269
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Birmingham City Council is looking for a committed, enthusiastic, and dynamic leader that can develop our best-in-class digital mail service to the council and our external customers. Our ambition is for the service to continue to grow and develop, providing an innovative and progressive service. This managerial role is all about leadership and having a strategic impact on a successful service that has the potential to expand even further. We are looking for someone who aspires to deliver consistently high-quality production and customer services and will instil confidence in the quality and responsiveness of our services.
The Digital Mail Centre provides a one-stop solution for digital mail and scanning solutions for Birmingham City Council and other public and private organisations. We hold a C9 Licence (volume driven wholesale price) with Royal Mail delivering low-cost postage for BCC and our partners. Our services include:
* Inbound mail processing service: Mail collected from Royal Mail distribution centre, sorted, opened, and digitised on the day of receipt. Instant access to mail with a full audit trail.
* Hybrid Mail (Press to Post) and bulk print service: Letters are sent electronically to Digital Mail, automatically printed, fulfilled, and taken to Royal Mail.
* Digitisation of archive documents.
* Cheques posted to the council are processed, scanned, and banked.
* Verification of original documents and returned to the sender. Documents are digitised and are immediately available for uploading into bespoke systems.
As the ideal candidate, you will have industry experience of leading and growing a similar business, commercial business acumen, a keen eye for technological innovation, and value for money.
You must upload a CV via the attachments as part of your application. This is required for shortlisting; your application will not be considered without this.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented, and therefore we will use positive action to support us to achieve diverse shortlists.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
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