Technical Support Engineer Job Specification
Overview
We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be someone who thrives in a fast-paced environment, possesses excellent problem-solving abilities, and is committed to providing the highest level of technical support to our clients.
Key Responsibilities
* Provide technical support and troubleshooting for our range of engineering products.
* Collaborate with cross-functional teams to enhance product development and customer satisfaction.
* Interpret engineering drawings and specifications to offer accurate solutions.
* Maintain comprehensive documentation of technical issues and resolutions.
Required Skills and Qualifications
1. Knowledge of BS EN 40 or Experience in the Lighting Industry: Not essential, but this will be considered an advantage.
2. Experience in an Engineering/Fabrication Environment: Previous hands-on experience in a similar setting is crucial.
3. Understanding Engineering Drawings: Ability to read and interpret engineering drawings accurately.
4. Attention to Detail: High level of attention to detail to ensure precision in all tasks.
5. Personable, Presentable, and Articulate: Strong interpersonal skills to effectively communicate with team members and clients.
6. Computer Proficiency: Must be comfortable using various computer systems and sof...