Check out the development opportunities in the Customer Operations team.
This is an office based role, the Customer Operations team work from our Cardiff City Centre Office.
What You’ll Be Doing You’ll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don’t want to get in the way. You’ll solve problems, fix things that aren’t working for them, and give them a leg up when they need it. Most importantly, you’ll be able to listen to our customers and understand from them how we can build a better business.
Servicing our customers via phone, emails and chat during the night shifts
Helping customers with everything related to their account
Proactively working to improve points of friction for customers
Working in your team to make sure that customers get connected instantly
Identifying our vulnerable customers and ensuring they get the right support
Shifts
You’ll be joining our core customer service team. Working Monday-Saturday (1 Saturday in every 5 weeks) Between the hours of 8am-8pm. Shift patterns are:
Week 1:8am-4:30pm
Week 2: 8am-4:30pm
Week 3: 9am-5:30pm
Week 4: 9am-5:30pm
Week 5: 11:30am-8pm
We’re Looking For Customer service experience
You have a genuine passion for customers, and creating the best experience possible
You’re highly empathetic, with a high degree of emotional intelligence and human understanding
You thrive in a fast paced, innovative business environment
You have great English and are fully computer literate
Are good at explaining things, solving tricky problems and listening
Diversity & Inclusion We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Salary £24,000 + monthly bonuses
Private Healthcare including dental and optician services through Vitality
️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices
Check out more of our benefits, values, and mission here .
Other Useful Info
Interview Process:
First stage: 15 minute intro call with a member of the team (Phone call)
Final stage: Attend an assessment day 3rd or 5th September (In person)
Start date will be 14th October
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