Job summary
We lead the UK�s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide.
Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.
The primary function of Estate Operations (EO) is to provide a safe, compliant, agile estate for all governmental departments and Partners Across Government (PAG). �The team consists of approximately 52 members of staff with approximately 50% of staff being based overseas. �EO is the FCDO�s Intelligent Client Function (ICF) and Subject Matter Experts (SME) for all aspects of estate operations, estate operational policy, operational compliance/health and safety, contract management in the Facilities Management (FM) space and estate whole of life asset replacement programmes. �EO is responsible for management of the regional outsourced Total Facilities Management contracts and manages the forward maintenance register, delivering small projects for safety and life cycle replacement. �
Job description
The successful candidate will be responsible for optimising the efficiency and effectiveness of service delivery and day-to-day operations of the Hanslope Park site, applying governance to FM Service delivery, leading on hard services and line-managing responsibilities for soft services. They will ensure that the site meets all FCDO policies and procedures, the site infrastructure remains operational with an emphasis on critical facilities and infrastructure compliance with its �readiness and reliability needs�. They will be the operational FM Subject Matter Expert for Hanslope Park and work with EO colleagues to ensure the FCDO UK Estate maintains the correct operational and security posture and infrastructure to meet the specifications, policies and standards as specified by the FCDO Policies and Procedures and contractual obligation.�
The successful candidate�s primary function is to ensure consistent and thorough compliance with: financial accountability and public sector expenditure and value for money, adherence to and discharging all health & safety requirements and policies, operational and contractual requirements and obligations are met and where possible exceeded. They will ensure continuous performance improvement is achieved as agreed and actively manage and build on the customer/service provider relationship. �
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Roles and Responsibilities
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The successful candidate will be responsible for:��
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1. Working closely with the Estate Operations UK finance lead to ensure monthly reporting and forecasting is completed for the service delivery and expenditure at Hanslope Park.��
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2. Day-to-day management of the service providers and liaison with wider FCDO colleagues and tenants in Hanslope Park to ensure the day-to-day provision of the services adjusts to meet short notice changes and requirements.��
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3. Supporting delivery of the Forward Maintenance Register project portfolio to prioritise investment and shape the project scopes for delivery against time and budget.��
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4. Monitoring and challenging quality of delivery with the FM service providers against agreed Key Performance Indicators, tracking trends to ensure that customer service standards and contracted performance levels are maintained, driving continuous improvement.��
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5. Providing assurance to FCDO that relevant departmental compliance for health and safety, security, environmental, sustainability and legal policy are adhered to.��
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6. Acting as the focal point of escalation for concerns regarding delivery of the FM service contract and operational state of preparedness for the Hanslope Park Estate.��
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7. Participating in operational performance meetings with the relevant service partners and stakeholders to ensure operational, financial, and H&S governance is maintained, transparent and recorded.��
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8. Line Managing the Assistant Facilities Manager for Hanslope Park providing guidance, mentoring and day to day supervision as required.��
Person specification
You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.
This role requires you to attain Developed Vetting (DV) security clearance.
For more information about this process,. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majesty�s Government, or having lived overseas as a result of your parents� or partner�s Government employment counts as UK residency for the purposes of security clearances.
It is essential in your application that you provide evidence and proven examples in each of the following Minimum Criteria and Behaviours as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.
Minimum Criteria
9. Working towards, or prepared to work towards, or holding a relevant Institute of Workplace & Facilities Management qualification.��
10. An understanding of�budgetary allocation, spend and financial reporting including revenue vs capital spend.
11. Understanding of statutory compliance requirements in relation to Facilities Management and UK legislation.�
12. Detailed working knowledge of operating an estate to maintain and work in secure environment.���
13. Experienced in the principles of Project and Contract Management for service delivery.
14. A strong understanding of UK Health and Safety regulatory requirements as applicable to the built environment and an operational estate.�
Behaviours
We'll assess you against these behaviours during the selection process:
15. Communicating and Influencing
16. Making Effective Decisions
17. Delivering at Pace
We only ask for evidence of these behaviours on your application form:
18. Communicating and Influencing
19. Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
20. You will also be asked Motivation questions at the interview.
21. Presentation at the Interview
Benefits
Alongside your salary of �47,000, Foreign, Commonwealth & Development Office contributes �13,615 towards you being a member of the Civil Service Defined Benefit Pension scheme. � A Civil Service Pension.
� 25 days Annual Leave per annum.
� 9 days Public and Privilege holidays per annum.
� Learning and Development tailored to your role.
See the attached candidate pack.