What's involved with this role:
Temporary PT Business Support Officer/ Admin - CMHT
Reference no: Bournemouth 5257190 B
Pay Rate: £12.59 per hour PAYE
27 Monday – Friday, TBC
This opening assignment is for 2-3 months
City: BOURNEMOUTH
Candidates must have minute taking skills and experience
As a Business Support Officer, you will play a crucial role in providing a comprehensive, efficient and effective administrative support to individuals and teams to enable them to maximise their delivery and assist the Council in achieving its purpose and objectives.
Key responsibilities encompass arranging highly sensitive meetings, minute-taking, and managing confidential information with extraordinary precision and accuracy at all times.
Key responsibilities:
Respond to customer enquiries and requests in a professional and empathetic manner, following the Council's policies and procedures.
Record and update customer information and interactions using the appropriate systems and databases, ensuring data accuracy and confidentiality, adhering to General Data Protection Regulations (GDPR).
Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
Collect, collate, analyse, and disseminate statistical data relevant to the service unit, ensuring that data area records are meticulously maintained and kept up to date.
Treat customer information as confidential, adhering to the GDPR and relevant procedures.
Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
Maintain a high level of knowledge of processes and procedures in own area of work.
Procure goods, services and supplies as directed by the Budget Holders, accurately utilising the financial management system or purchasing card whilst adhering to the Council’s financial regulations and guidelines.
Work collaboratively with other team members and departments to ensure a seamless and consistent customer service experience.
Qualifications:
2 A Levels, NVQ 2/3 in Business Administration (or equivalent experience)
Knowledge:
A good understanding of work practices, processes and procedures within the specified area of work.
Experience:
Previous experience of working in a customer service and/or administration environment.
Experience of diary management for Senior Officers.
Experience and excellent skills in preparing clear and succinct meeting notes.
Experience of accurate data inputting, collation and analysis of data.
Skills & Abilities:
Communication and interpersonal skills, both verbal and written, with the ability to adapt to different customer needs and situations.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Ability to communicate with a range of internal and external stakeholders to resolve and escalate complex issues in a professional manner.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Bournemouth 5257190 B
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.