Customer Service Advisor
Cradley Heath
Mon-Fri
40 hours
£11.94 per hour
We are currently recruiting a Customer Service Advisor to join our client, a rapidly evolving team. As a Customer Service Advisor, you will be faced with many duties such as providing excellent service, assisting customers with complaints and many more!
Main Responsibilities (Not limited to):
Dealing with queries by other the telephone and via email from Customers.
Keying customer orders onto the system, ensuring that they are processed accurately and in a timely way.
Checking product availability and suggesting alternatives where appropriate.
Dealing with customer enquiries - these could relate to product advice, order quotations, and order tracking.
Ensuring customers are kept informed regarding order delays, and back orders are maintained.
Taking ownership with customer issues/complaints and following them through to a satisfactory resolution for the Customer.
Go the extra mile to give customers a memorable Customer Experience.
To assist Area Business Development Managers with any customer related queries that may drive further business.
Person Specification:
Previous experience within a role that requires order/data entry
Experience within the Customer Service Sector.
Excellent communication skills.
Ability to work in a team.
Computer competent.
Familiar with CRM systems.
Positive “can” do attitude...