Role: Member Experience Coordinator Location: Remote but based in/near London Employment Type: Full-time contract, however, we might also consider a part-time arrangement. Salary: £30,000-£35,000 per year. At the higher end of the range, we’d expect that you have some prior experience in a similar role. Work Schedule: It’s a regular 35-hour week, but you can decide your own schedule as long as it’s been agreed with the team and you’re there for core meetings and events. Some of our events take place outside of regular working hours (e.g. 7pm-9pm) so we will need flexibility on your side. Other / Benefits: Flexible holiday: 33 days per year (including public/bank holidays) to take whenever you wish, plus an additional break during the week of Christmas when ON is officially OFF. Learning & Development budget: £500 annually to support your growth. If you don’t have any relevant experience, but are interested in what we’re building, fit our description above and are hungry to learn, we’d love to speak with you. We all need to start somewhere ABOUT US Our organisation: Operations Nation is a community-powered hub for operations leaders. We're creating a digital ecosystem designed to showcase the people, systems, and processes that power our businesses and make the world go round. We’re here for: Existing startup/scaleup operations managers who are seeking more resources to be the best ops leaders they can be. Experienced operations leaders who are happy to share their expertise and knowledge. Those who are aspiring to be operations managers/leaders, but aren't sure how. Everybody else who don't yet know they would make great operations professionals. Our mission is to create and curate a community-powered knowledge base filled with ops-specific content, tools, resources, and workshops to help operations professionals not only survive but thrive, at every stage of their ops career. Our vision is a world where operational best practices are just as readily accessible as any other business information, where operations is just as respected a discipline as strategy, and where young people are as likely to aspire to become COOs and operational leaders as CEOs Our community: The ON Community is a space where 1,500 operations leaders from 30 countries connect to share experiences, seek advice, and grow professionally. While 80% of members are based in the UK and continental Europe, our reach extends across the globe. Most members work in startups with 10-200 employees, ranging from pre-Series A to Series C. We learn from each other by discussing challenges and sharing stories, experiences, and advice. But most importantly, we help each other be more effective and grow in our roles. Our team: We’re a diverse, passionate group who live and breathe operations. Operations Nation was founded in 2020 when two communities - Ops Stories (founded by Aušrinė) and COOhort (founded by Charlene) - merged to create a unified platform. We’re proud to be a women-founded, women-led team committed to elevating the often-underrepresented discipline of operations. While most of us are based in the UK (South Coast, London, Edinburgh), we also have team members in Hungary and Switzerland, with our team's roots spanning the US, Canada, Lithuania, Hungary, Austria, Italy, New Zealand, and Great Britain. We’re a bootstrapped business, not VC-backed, which means every decision we make prioritises what’s best for our community. Though remote-first, we value in-person collaboration and come together as a team at least twice a year for impactful brainstorming and connection. ABOUT YOU We'd love to hear from you if you are: Organised and enjoy building and maintaining systems and processes. We’re after a true operations person here Excellent at managing multiple projects at the same time. You can juggle multiple priorities and deadlines while keeping everything running smoothly. Great with people. You love connecting with others, can build rapport quickly, and active listening is one of your core skills. You’ll need to learn to be comfortable communicating with people at different levels of seniority, across disciplines that might not be readily familiar to you. Whether it's online or offline, you're energised by people, events, and group interactions. Flexible and collaborative. You’ve worked in small, dynamic teams where wearing many hats and working across functions is the norm. Tech-savvy and fast learner. We use many no-code tools such as Notion, Airtable, ClickUp, Zapier, Super, Canva; and whilst your knowledge of them isn’t a requirement, we will expect you to pick up new tech quickly and with minimal guidance. Detail-oriented and precise. You have an eye for catching the little things that make a big difference - whether it's a typo, inconsistency in data, or a missing number in an expense report. Data-driven and analytical. You understand the value of data in guiding decisions and enhancing experiences, and you’re not afraid to dive into the numbers. Proactive and resourceful. You’re ready to roll up your sleeves and get things done, figuring out how as you go. We’re a startup and often need all hands on deck. Creative and solution-focused. You thrive in fast-paced, collaborative environments and approach challenges with a can-do mindset. Reliable, trustworthy, and honest. You manage your time effectively, handle multiple responsibilities with confidence, and consistently meet deadlines—or communicate proactively if challenges arise. You’re a quick learner, open to constructive feedback, and use it as an opportunity to grow and improve. We'd be especially excited if you have: Experience working with global or professional communities.Experience working with global or professional communities. A background in event planning, community management, or operations, ideally in a similar role. Transferable skills in managing a community or educational program. Familiarity with tools and platforms used for event management and community engagement. ABOUT THE ROLE We are seeking a Member Experience Coordinator to engage our global community, plan impactful events, and ensure smooth operational processes. This role is ideal for someone who thrives at the intersection of event planning, community building, and operational excellence. Key responsibilities: Member Experience: Act as the primary contact for Operations Nation members, creating a welcoming and inclusive space. Onboard new members, encourage engagement, and foster a thriving, supportive community. Develop and implement strategies to increase member participation and engagement across events and other activities. Monitor and respond to member inquiries, ensuring timely and thoughtful communication. Facilitate connections between mentors/mentees and members/experts. Collaborate with the Marketing team to create engaging content that promotes member involvement and highlights member achievements. Events Management: Work with the Head of Learning and Membership team to plan, organise, and execute in-person and virtual events that engage and inspire Operations Nation members and potential members (e.g., workshops, webinars, learning roundtables and networking events). Host events such as member roundtables and other member-driven initiatives. Collaborate with internal teams and external partners to ensure all aspects of events are executed seamlessly, including logistics, content development, and promotion. Develop feedback processes to measure success and continuously improve future events. Learning Administrative Support Work with the Head of Learning and Marketing team to keep content and resources up to date in relevant areas. Support the Head of Learning with administrative tasks related to the COO Course and potential other training opportunities. Strategic Development and Operational Excellence: Support in long-term strategies and data-driven commercial metrics for Operations Nation’s membership initiatives to align with the organisation’s growth. Develop and optimise systems and processes that enhance the efficiency of community management and event planning. Manage tools and platforms used for event registration, communication, and community engagement (e.g., Luma, Zoom, Butter, Slack). Maintain organised documentation of processes, membership and engagement data. Coordinate with internal stakeholders to align events and membership initiatives with Operations Nation’s broader goals. Potential future career paths: Within ON: You will be a key team member working on the core of Operations Nation - our community - and collaborating with Partnerships, Learning, and Marketing teams to gain a broad functional experience. We see this role could develop longer-term into a future independent leader of the community, building out a small team as the company grows. You could also grow into some of the other team’s work if you find that you enjoy working with Partnerships, Learning or facilitation, and want to progress your career in a more specific direction. Outside of ON: This role would be a great fit for someone who sees themself as a future Community Manager/Head of Community in a growing organisation. After a couple of years of this role you will have the operations, community management and events knowledge to be able to grow and scale a membership programme for a core product or service. Application Process: We’re back from the holidays on 6th January 2025. If you’ve applied before this date, we’ll review your application and get back to you by 10th January (or within 5 working days) to let you know if you’ve been shortlisted for the next stage. If shortlisted, we’ll ask you to complete a timed task that should take no more than 45 minutes. Successful candidates will then be invited to a formal interview with Bre (Head of Learning) and Amanda (Community Builder). For those who progress further, the final stage will be an interview with our Aušrinė, our Co-Founder. We aim to complete the process within 1-2 weeks, depending on your schedule, and plan to finalize the hiring by early February. Diversity and inclusion at Operations Nation: At Operations Nation, we celebrate diversity and are committed to creating an inclusive environment for all our team and community members. We encourage candidates of all backgrounds, experiences, and perspectives to apply.