Job Description
The Company:
Our client is a growing student lettings company with nationwide offices and is opening an office in central Bristol. They pride themselves on providing industry-leading accommodation for students and landlords. They value their employees and offer excellent opportunities for progression and development.
The Job:
On their behalf, we are seeking a Branch Manager. This role will manage their Bristol, Bath & Cardiff operations. You will place a huge emphasis on customer service and be passionate about delivering a first-class experience. In this role, you will be leading a small team of Lettings Consultants and Asset (Property) Managers. Your role will also require you to build excellent relationships with Landlords, Tenants, and Contractors.
In this role, your responsibilities will include:
* Developing and maintaining great relationships with Landlords, Tenants, and Contractors.
* Ensuring the Tenant and Landlord experience is exceptional.
* Managing all aspects of asset management and lettings performance across the portfolio.
* Recruiting new team members.
* Providing initial and ongoing training to all team members.
* Reviewing and auditing asset management and portfolio performance.
* Running compliance reports on a weekly basis.
* Managing & supporting Asset Managers with utility management.
* Managing in-tenancy legal notices when required.
* Introducing and educating new legislation requirements and HMO Licensing to Landlords when required.
* Supporting asset managers with investment advice on landlords' current and new portfolios.
* Handling complaints.
* Proactively creating and converting new landlord and investor leads.
* Networking to create opportunities.
* Managing lettings administration process.
* Managing the marketing and advertising of the portfolio.
* Managing marketing events alongside the Marketing Manager.
* Auditing Lettings Spreadsheet and branch performance.
* Delivering weekly lettings reports to the Operations Manager.
* Carrying out regular landlord meetings.
* Auditing inspection process and reports.
* Delivering monthly 1-2-1s.
* Conducting staff reviews and annual appraisals.
* Setting Lettings KPIs and reviewing on a monthly basis with the Operations Manager.
The Person:
For this role, our client is seeking someone who has property management experience and ideally has worked already as a Branch Manager; however, you may also be a head of or a team leader in the property industry ready for the next step. As well as this, our client is seeking someone who has:
* Excellent organisational skills.
* A driving licence is essential.
* Excellent communication skills.
* The ability to see a job through from start to finish.
* Experience in Lettings (preferred).
* Self-motivated and ability to work on own initiative.
* Ability to prioritise workload and work to deadlines.
* Flexible and adaptable in approach to work.
The Hours:
9am till 5.30pm Monday to Friday & 15 Saturdays per year 10am till 3pm.
The Salary:
Up to £45,000 + Bonus scheme.
The Location:
Clifton, Bristol.
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