Job Title: Community Housing Assistant (25239)
Location: Whitehaven, Cumbria
Type: Permanent, Full Time (37.5 hpw)
Pay: £12.60 per hour (Salary £24,638 per annum), plus great benefits including Health Cash Plan
About the Role:
This is a great opportunity for a Community Housing Assistant to join Home Group's awesome housing team in Whitehaven, Cumbria. As our Community Housing Assistant (CHA), you’ll provide face-to-face customer support to our communities. If you enjoy variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!
Typical Day as Our Community Housing Assistant:
* Engage with customers and be proactive in our estates to get to know our communities.
* Support housing managers in looking after their patches and improving local neighbourhoods.
* Manage void processes, liaising with local authorities, conducting estate inspections, and engaging with contractors on site.
* Carry out and record routine safety and compliance checks in our buildings and communities.
* Manage administrative tasks such as updating records, ordering, and arranging payments for works.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You Bring:
* A positive attitude, being proactive and well-organised, able to work on your initiative.
* A passion for delivering excellent customer service and a genuine desire to help customers.
* Confidence in collaborating with colleagues and external partners.
* An understanding of housing management, housing law, and universal credit is ideal but not essential.
* The ability to use technology to navigate systems and update customer records.
* An appreciation that this role involves spending much of your time working alone in local estates.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our Team:
You’ll join James and the rest of the Whitehaven team, and we are super passionate about what we do!
Job Details:
* This is a hybrid community role where it’s important for customers to see our colleagues, so you will spend most of your time in communities, with time for breaks and team catch-ups at the office or home.
* There may be flexibility to adapt your working hours; please let us know during your interview.
* A vehicle insured for business purposes is required, and we’ll pay your mileage!
* A Standard DBS check is needed, and we will cover the cost.
A Place Where You Belong:
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together, we make Home Group a great place to work!
What’s in It for You?
* 34 days of leave (including bank holidays and a “me day” for personal use) increasing to 39 days, along with time off for volunteering!
* A Health Cash Plan saving you from £1140 per annum, covering costs for dental, optical, prescriptions, alternative therapies, and more.
* Over 800 high street discounts on groceries, holidays, and days out.
* Opportunities for career growth within the organization.
* Colleagues' wellbeing matters to us, which is why we’re the 10th Best place in the UK for Wellbeing.
Finally, let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk
#J-18808-Ljbffr