Job summary Assistant Patient Administrator - Band 2 Ward Clerk 37.5 hrs per week Must work Saturday and Sunday and Bank Holidays 08.00 20.00 Weekday 18.5 hrs days negotiable We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to provide administrative support to a diverse team including clinical staffThe successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values. Main duties of the job The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary: Wards Reception About us Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Date posted 05 March 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year per annum incl. HCAS Contract Permanent Working pattern Full-time Reference number 289-CSS-1689-A Job locations West Middlesex Hospital Twickenham Road Isleworth TW7 6AF Job description Job responsibilities Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource File all paperwork appropriately Provide cover across the POD as and when required Ensure all procedures are followed re data capture for service specific outcomes Provide an excellent standard of service to patients at all times Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development Photocopying, filling Answering phones Greeting relatives as they enter the ward Booking follow up appointments Booking Transport Job description Job responsibilities Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource File all paperwork appropriately Provide cover across the POD as and when required Ensure all procedures are followed re data capture for service specific outcomes Provide an excellent standard of service to patients at all times Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development Photocopying, filling Answering phones Greeting relatives as they enter the ward Booking follow up appointments Booking Transport Person Specification Qualifications Essential GCSE English and Maths or equivalent English and Mathematics GCSE or equivalent Experience Essential Previous administrative experience Experience of working within customer-driven service. Experience of Patient Administration System Able to use a hospital Patient Administration System Desirable Previous NHS admin expereience Skills & Knowledge Essential Ability to work with diverse group of people PC skills Ability to work under supervision as part of a team Good organisational skills in order to plan and prioritise workload Willing to learn new systems Knowledge of filing systems. Able to file accurately and pay attention to detail Person Specification Qualifications Essential GCSE English and Maths or equivalent English and Mathematics GCSE or equivalent Experience Essential Previous administrative experience Experience of working within customer-driven service. Experience of Patient Administration System Able to use a hospital Patient Administration System Desirable Previous NHS admin expereience Skills & Knowledge Essential Ability to work with diverse group of people PC skills Ability to work under supervision as part of a team Good organisational skills in order to plan and prioritise workload Willing to learn new systems Knowledge of filing systems. Able to file accurately and pay attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust Address West Middlesex Hospital Twickenham Road Isleworth TW7 6AF Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)