GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
Your responsibilities and tasks:
1. Completing handover and credit check forms, and gathering information for new customer setups
2. Raising service calls
3. Raising purchase orders and credits
4. Sending FSE work orders, processing their hours and work reports
5. Checking margins and invoicing calls
6. Completing quarterly call-out rotas for engineers' 24-hour duty
7. Approving engineers' hours daily for the previous day
8. Maintaining records of engineers' holidays, lieu days, absences, and sickness
9. Closing maintenance calls at the end of each month
10. Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports
11. Liaising with site contacts to schedule work and discuss overdue invoices
12. Compiling and distributing the weekly diary to engineers
13. Maintaining a maintenance log and ensuring visits are completed on time
14. Gathering information and preparing simple quotes for customers
15. Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders
Your profile and qualifications:
1. Previous experience in an administrative role preferably within a service or technical environment
2. Experience working collaboratively with a team
3. Full MS Office
4. Ability to multitask
5. Excellent verbal and written communication
Key Requirements: Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role.
Office hours – 8:30am – 17:00pm (30 min break)
This position is fully office-based and does not offer a hybrid work option. The role offers the option to be based in either Nottingham or Sittingbourne.
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