The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service coordinators? Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce costs.
You will work closely with our Operational teams to ensure our administration functions support the services we operate.
This is a responsible, varied, and challenging role, suitable for someone who works well under pressure, is self-motivated, and can multitask, whilst still working to a very high standard.
Main duties of the job
1. To provide high level, professional and confidential administrative support.
2. To be an effective communicator.
3. To apply knowledge of administrative systems and procedures to problem solve.
4. Using excellent communication, persuasion, and negotiation skills.
5. Monitor progress and chase against identified actions.
6. Escalate/direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities.
7. Develop and maintain excellent administration systems.
8. Assist in managing processes by providing information and analysis as appropriate.
9. The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement.
About us
Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS).
Job responsibilities
Job Title: Service Co-ordinator - Primary Care Sheffield (PCS)
Term: Permanent
The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of our service coordinators? Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce costs.
You will work closely with our Operational teams to ensure our administration functions support the services we operate.
This is a responsible, varied, and challenging role, suitable for someone who works well under pressure, is self-motivated, and can multitask, whilst still working to a very high standard.
MAIN DUTIES / RESPONSIBILITIES
1. To provide high level, professional and confidential administrative support as part of an administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified.
2. To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas.
3. To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services.
4. Using excellent communication, persuasion, and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail, and face to face.
5. Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties.
6. Escalate/direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities.
7. To develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes.
8. Assist in managing processes by providing information and analysis as appropriate.
SCOPE AND RANGE
The post holder will be managed by a senior colleague but will be expected to act independently exercising sound judgement. The post holder will have to act autonomously in areas of the work seeking advice when necessary. The post holder will have regular 1:1s with line managers to support ongoing development and review performance.
Person Specification
Qualifications
* (or equivalent)
* NVQ 2 Business Admin or Customer Care
Flexibility and People Skills
* Ability to plan own day to day work.
* Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches.
* Able to sustain meticulous attention to accuracy and detail.
Other Requirements
* Flexible with regard to working hours.
Experience
* Experience of administrative systems.
* Experience of dealing with sensitive information.
* An understanding of how to analyse data.
* Experience of working as part of a team.
* Awareness of and ability to operate within data protection and confidentiality requirements.
* Experience of working in the NHS provider setting.
* Ability to take meeting minutes.
* Ability to work in a fast, evolving organisation.
Skills/Abilities
* Good working knowledge of Microsoft Office, including Excel, Outlook, and Word.
* Good level of verbal and written communication.
* Good interpersonal and listening skills.
* Use of patient administration systems.
* Use of SystmOne/EMIS Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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