Job Description
SDUK's brands include the Nations favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products.
This position, internally titled as Customer Operations Technician, is a key role within our supply chain planning function, working closely with various stakeholders across our UK sites, our third-party logistics (3PL) and our retail partners, many of which you will know.
The key focus of the role is to ensure order fulfilment and on-time deliveries to our customers, acting as a dedicated point of contact for all enquiries in relation to sales order management and transacting a high level of accuracy within established timelines.
Working within a wider team of experienced and supportive colleagues from different backgrounds, well look to you to bring resilience and a customer focused approach to problem-solving. We are always looking to challenge the status-quo with an ongoing focus on continuous improvement opportunities something you will be involved in.
YOULL MAKE CONTRIBUTIONS THAT MATTER BY
1. Identifying potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments.
2. Participating in customer and corporate initiatives, focusing on incr...