Senior Sea Logistics Intermodal Specialist | United Kingdom | req123680 Are you a logistics professional with a knack for planning, problem-solving, and delivering exceptional service? Join our Sea Logistics Intermodal team in Aston, Birmingham, as a Senior Intermodal Specialist and be the key to optimizing our operations and customer satisfaction. YOUR ROLE As a Senior Sea Logistics Intermodal Specialist, you will act as the central point of contact for internal customers and suppliers, overseeing delivery planning, maintaining supplier relationships, and ensuring smooth intermodal operations. This role is pivotal in providing top-tier service to customers while managing escalations and ensuring cost-effective logistics solutions. YOUR RESPONSIBILITIES Plan and execute deliveries with a focus on cost efficiency, adhering to diverse terms and agreements. Oversee road and rail provider volumes to ensure compliance with contracts. Manage restitution agreements to prevent unrecoverable costs. Monitor and manage automated booking systems and rate jobs in alignment with agreed tariffs. Address non-conformance issues, including delays and rebookings, while maintaining quality standards. Develop and nurture strong relationships with customers, suppliers, and internal teams. Provide evidence and resolve queries related to rates and out-of-scope charges. Drive continuous improvement in intermodal operations. YOUR SKILLS AND EXPERIENCES Strong knowledge of UK container transport operations across road and rail. Proven experience in transport planning or export sea logistics. Solid understanding of UK geography. Excellent written and verbal communication skills. Ability to handle confidential information and adhere to compliance regulations. Strong time management, organizational, and multitasking abilities. A proactive, motivated individual who thrives under pressure. A team player with strong commercial awareness and customer focus. GOOD REASON TO JOIN If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization. ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Melania Montella 0039 335 72 39 608 ADZN1_UKTJ