* To ensure that all teams in the golf experience team consistently deliver excellent customer service, thereby achieving maximum customer satisfaction
* To provide effective leadership for the golf experience team, giving direction to individuals, motivating and supporting them throughout.
* To develop, deliver and monitor learning and development activities for the team and to promote in-house training, PGA Training, further education and CDP
* To establish, monitor and analyse operating budgets and take prompt corrective action to address variances, ensuring each operating area is maximising efficiency and profitability.
* To oversee the golf experience team rota, ensuring efficiency and budget control.
* To actively support in the recruitment of membership sales, both golf and gym.