Temporary Business Support Officer/ Admin - Children Social Care Reference no: Barnsley 0009 5E1A / 1 Pay Rate: £12.18 per hour PAYE 37 Monday – Friday, 08:30 - 17:00 This opening assignment is for 2-3 months City: BARNSLEY Basic DBS disclosure required Hybrid working Various clerical and minute duties for Children Social Care in the Barnsley area. Key Responsibilities:
* Deal with telephone and face to face enquiries, providing advice, guidance, signposting and support to internal and external customers, across a diverse range of service functions in line with legislation, regulations, policies and procedures.
* Triage and direct referrals and requests for service received via all channels to the relevant service teams to ensure a timely response and excellent customer service.
* Process a range of referrals/ requests for service/applications, applying ‘rules and guidelines’ and confirm outcomes to customers, dealing with all associated incoming and outgoing information.
* Input, record, check and maintain a variety of computer and paper-based systems, including bespoke service databases, ensuring information is accurate, stored securely and confidentially, and in accordance with information governance protocols, and produce standard reports.
* Organise and provide support at a range of statutory meetings, where emotive content is a regular feature, producing accurate minutes and action schedules and liaising effectively with both internal and external stakeholders.
* Undertake financial administration including placing orders, raising sales orders, paying invoices/internal recharges, reconciling income, updating casefiles where relevant, using electronic systems and in line with the financial regulations of the Council.
* Administer, variable amounts of petty cash, in line with financial regulations and procedures, ensuring safe-keeping and reconciliation of all imprests against records.
* Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.
* Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.
Qualifications:
* Level 2 qualification or equivalent (e.g. 4 GCSEs at Grades A*-C).
Knowledge:
* Knowledge of current issues facing local government.
* Knowledge of the importance of confidentiality and working safely.
Experience:
* Minute taking experience is essential.
* Experience of working within a business support environment.
* Proven experience of working with highly confidential and sensitive information.
* Experience of working with financial information.
* Experience of servicing meetings and minute taking directly onto mobile devices at speed and with accuracy.
Skills & Abilities:
* Good communication and interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats with members of the public, other employees and external organisations.
* Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
* Ability to communicate effectively with the public using a suitable level of fluency in spoken English, in line with the English Language requirement for public sector workers.
* Ability to handle and process considerable amounts of manual and computerised information ensuring accuracy of processing and safeguarding of sensitive and confidential information.
* Ability to organise and prioritise conflicting workloads to meet strict deadlines.
* Ability to work flexibly as part of a team.
* Emotional resilience and composure when dealing with information and situations that are difficult and emotive in content.
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