Digital Operations Manager ProfileTree is an award-winning digital marketing agency based in Belfast, helping clients generate leads and sales through strategic digital marketing, sleek web design, and engaging content. We’re looking for a talented Digital Operations Manager to streamline operations and drive growth while contributing to our culture of innovation and excellence. Key Responsibilities: Oversee daily business operations, ensuring efficiency, productivity, and smooth workflows. Optimise systems, processes, and policies to improve performance, reporting, and resource utilisation. Provide operational support to enable client teams to deliver outstanding results. Build and maintain effective relationships with internal teams, clients, and stakeholders. Monitor and implement business metrics to track performance and identify improvement opportunities. Solve problems proactively, alleviating pressure on senior management and the CEO. Document systems, processes, and checklists to ensure consistency and compliance. Assist in workforce planning, recruitment, staff development, and retention strategies. Manage client expectations through accurate scoping, contracts, and service level agreements (SLAs). Lead and inspire the team, fostering a collaborative and high-performance culture. Contribute innovative ideas to improve internal processes and future-proof the business. Essential Criteria: Minimum 3 years experience in a similar role. Proven expertise in digital marketing operations and project management. Proficiency in organisational systems, CRM, and project management tools. Strong leadership, problem-solving, and communication skills. Ability to thrive in a fast-paced, detail-oriented environment. Desirable Criteria: Experience in a digital agency environment. Benefits: Competitive salary. 33 days’ annual leave, plus an extra day for each year of service (uncapped). Hybrid work model with flexible hours. Electric car salary sacrifice scheme. Private health insurance. Ongoing staff development. Regular team events and activities. How to Apply: Applications will be reviewed as they are received, and this vacancy will close once a successful candidate is appointed. Don’t miss out—apply today