Job ID:
* In this position, you'll be responsible for a range of tasks, including preparing quotations, issuing thermal survey reports, system accuracy reports, and calibration certificates. Additionally, you'll help schedule field service activities, monitor workloads, and ensure compliance with contractual obligations.
* You’ll play a key role in supporting our internal and external engineers and ensuring our service processes run smoothly, all while maintaining high standards of efficiency and service delivery.
Key Responsibilities:
* Manage System Support and Calibration Service Level Agreement (SLA) renewals for both existing and new contracts.
* Process order entries for various projects, including large, small, and SLA-specific projects.
* Issue invoices for all service orders.
* Book calibration contract customers 6-8 weeks in advance to ensure service scheduling is optimised.
* Provide support to both internal and external engineers, ensuring that service requests are handled effectively.
* Manage service requests in the system, including the Field Service Admin Queue or your own dedicated queue.
* Raise purchase requisitions for internal and external teams as needed to facilitate service delivery.
Skills and Competencies:
* Communication: Strong verbal and written communication skills, with a professional telephone manner and the ability to write clear, concise reports and documentation.
* At...