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Client:
Thermo Fisher Scientific
Location:
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d00db1066454
Job Views:
106
Posted:
10.03.2025
Expiry Date:
24.04.2025
Job Description:
Purpose: Provide Customer Service, handle Order management, provide order status and handle complaints from Customers.
Nature of Experience:
1. Order Management
2. Experience in core Customer Service
3. Proven Customer Service/Customer Care experience
4. Track record of over-achieving quota
5. Strong phone contact handling skills
6. Good Email writing skills and active listening
7. Familiar with CRM systems and practices
8. Customer orientation and ability to adapt/respond to different types of characters
9. Ability to multi-task, prioritize and manage time effectively
Knowledge Required:
Order Management, Experience in core Customer Service handling end to end transactions in Quote to Cash.
Skills:
1. Order Management
2. Customer Service
3. Issue resolution
4. Customer retention
5. Listening Skills
6. Phone Skills
7. Email Etiquettes
8. Resolving Conflict
9. Multitask
10. Positive Attitude
11. Attention to Detail
12. People Oriented
13. Analysis
14. Problem Solving
15. Adaptability
16. Ability to Work Under Pressure
17. Computer Skills
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell.
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